faq

do you take custom and personalised orders?

Unfortunately I don't currently have the capacity for custom orders, but if you have a request that's in line with my other work (for instance, a specific type of pot or color combination), send me a message — if I have the time and it sounds like fun I might consider it.

how do you sell your work?

You can find my work at a few different places - the shop on this site has a lot of my work available, and is where I exclusively sell my Fancy Butt mugs. 

You can also find my work in person at Circle Craft retail store on Granville Island in Vancouver, BC, and in person + online at h squared gallery in Fernie, BC. 

how should I care for my ceramics?

All functional ceramics sold in my shop are food safe, microwave, and dishwasher safe. While they are dishwasher safe, many people choose to hand wash their handmade ceramics. If the unglazed bottom surface picks up any discoloration, simply scrub with a scouring pad or sand paper to remove any markings.

what about shipping, tariffs, and duties?

I take great care to ensure all my ceramics are well packed so they reach you safely. Each ceramic item is wrapped in two layers of single face cardboard, surrounded by ample padding of kraft paper and cardboard spacers where required, inside a strong cardboard shipping box. Sometimes I will reuse a box and paper-based packing materials if they are in good condition.

All orders within Canada are shipped via Canada Post or an alternative carrier in the case of a postal strike. If a package fails to reach you in a timely manner, please refer to the tracking information you received when your purchase was shipped.

US-bound orders are shipped via FedEx as they are able to process items with tariff-exemption (under CUSMA / USMCA).

what is your return and refund policy?

I do my best to accurately depict and describe the items in my shop and I ask that you keep in mind that all items are one of a kind, made by hand and have imperfections. I want you to love your items and will do everything I can to make sure that happens.

All cases will be considered on an individual basis, so please message me if your purchase doesn't meet your expectations. But for transparency, these general rules apply:

All items must be returned in original condition, within 10 days, in order to qualify for a refund. Repackaging your item to ensure it reaches me with minimal chances of breakage during transit is essential. If the item arrives to me broken, I cannot issue a refund. Shipping charges, applicable import fees/duties/tariffs, and carrier brokerage fees are all the buyer's responsibility.

* Please note: All items sold as 'seconds' are final sales and do not qualify for returns or refunds.